Families First Southampton is committed to the protection and security of your personal information. We take this responsibility very seriously. This privacy policy covers our practices for collecting and processing information about our clients, prospective clients, employees, subcontractors/suppliers, volunteers, website visitors and job applicants.

Who controls personal information collected by Families First Southampton?

The data controller for information we collect about you and process is: 
Families First Southampton (Registered Charity Number 1164409) 
Registered office, 1 Spring Crescent, Portswood, Southampton, Hampshire, SO17 2FZ, United Kingdom.

Why does Families First Southampton collect personal information?

We limit the collection of personal information to what is necessary to provide you with our services, to support your specific needs and requests, and to meet our operational needs in connection with the services. Below we have highlighted the reasons for the collection of your personal information:

To respond adequately to your requests for services or information;

To provide services to individuals and families. 

To provide a safe, healthy, and happy environment for those to whom we provide services;
To provide resource material/information regarding our services and areas of interest to our clients, such as parenting support, advice, training and wellbeing, among other things;

  • To aid in the administration of our services to our clients;
  • To enable referrals to other organisations;
  • To comply with laws, and government regulations/standards;
  • To support our operational purposes and functions related to the services, such as education, training, communication, administration, and record-keeping;
  • To fulfil statutory reporting requirements and obligations;
  • To administer employee payroll, benefits, tax/regulatory compliance and other record keeping and administration requirements; and
  • To consider applications for employment.

How do you consent to Families First Southampton use of your personal information?

By providing your personal information, you are consenting to its collection, use and disclosure by Families First Southampton for the purpose outlined in this privacy policy. In light of the nature of our services, as well as applicable laws and regulatory requirements, if you choose to withhold some types of personal information or opt out of providing it, we may not be able to provide the services requested.

What personally identifiable information does Families First Southampton collect?

The type of relationship you have with Families First Southampton will determine the specific information we will need to collect from you.

Information necessary to perform the service that you provide voluntarily when registering (whether by telephone, online or in person) or during the course of services. Depending on the type of service engaged, the information requested may include your name and contact details.

Utilisation information, such as dates of service, type of service, user of service and reasons for service.
Records created during the course of providing service to you or your dependents such as summary anonymised notes of consultation meetings.

Responses to requests for references for former employees / volunteers. 

If you are a prospective client, we will collect:

Contact information that you provide voluntarily when requesting information via telephone, online or in person. Contact information may include your name, telephone number, and email/mailing address.

If you are an employee, volunteer or applicant, we will collect:

Typical information that you provide voluntarily via telephone, online or in person including your name, mail/email addresses, telephone number, employment history with job descriptions, education, references, affiliations and other relevant information for payroll and administration as appropriate.

Where does Families First Southampton store personally identifiable information?

Electronic Information: All electronic personal information we collect is stored and accessed on secure systems located in the United Kingdom.

Hardcopy Information: The hardcopy of personal information we collect remains in the United Kingdom.

Who does Families First Southampton share personally identifiable information with?

We consider your personal information confidential. We do not share it with others except as described in this privacy policy. There are limited circumstances under which we are required to disclose your personal information to comply with the law or in response to statutory directives from government departments.

How can individuals access or update their personally identifiable information?

Families First Southampton is committed to collecting personal information that is accurate, complete, current and reliable for its intended use. If you would like to access or update your personal information, or obtain copies of the information, you can submit a Subject Access Request using our standard form available from our website.

How can individuals contact Families First Southampton?

If you have any questions, comments, or concerns about this privacy policy or how we are handling your personal information, please contact us as follows:

Data Controller, Families First Southampton, 1 Spring Crescent, Portswood, Southampton, SO17 2FZ 

Email: nigel@familiesfirstsouthampton.org

Will this Privacy Policy change?

This privacy policy is subject to change and we will post revisions on our website. Please check back periodically, especially before you provide any personal information. This privacy policy was last updated in February 2018.

How does Families First Southampton protect your personal information?

Families First Southampton utilizes appropriate technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure of the personal information we collect in both physical and electronic format. We provide information security awareness training to our staff and conduct periodic quality assurance audits. However, no computer system or information can ever be fully protected against every possible hazard. As a result, Families First Southampton cannot guarantee the security and privacy of the information you provide to us.

What are the terms for you to use Families First Southampton website?

Families First Southampton website may contain links or references to other websites. Please be aware that we do not control other websites and that this privacy policy does not apply to those websites. We encourage you to read the privacy policy of every website you visit.